24 года
Мужчина
Chișinău
15 000 MDL
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Обо мне
- Stress resistant
- Well-mannered
- Good knowledge of Microsoft Office
- Loyal and trustful
- Effective communication
Опыт работы
Ноябрь 2021 - Март 2023
1 год 4 месяца
Head of Customer Support Department
DIGITAL GRUP SRL
Кишинев
Led and managed a team of customer support agents to deliver exceptional service and support to customers. Developed and implemented strategic initiatives to optimize departmental operations, enhance customer satisfaction, and drive business growth. Oversaw the resolution of escalated customer issues, ensuring timely and effective solutions. Collaborated with other departments to improve overall customer experience and streamline processes. Monitored key performance indicators and implemented performance improvement plans to achieve departmental goals. Provided leadership, training, and guidance to the customer support team, fostering a positive and productive work environment.
Ноябрь 2019 - Ноябрь 2021
2 года 1 месяц
Customer Support Agent
DIGITAL GRUP SRL
Кишинев
Customer Support Agent at a US-based Company specializing in selling goods primarily in the US market with an office located in Moldova. Proactively assist customers in resolving inquiries and concerns, ensuring high satisfaction levels and repeat business. Demonstrated exceptional communication skills, empathy, and problem-solving abilities to provide prompt and efficient support. Collaborated with cross-functional teams to address customer needs, contributing to the overall success of the company.
Май 2018 - Ноябрь 2018
7 месяцев
Shop Assistant / IT Consultant
EXPERT-ONLINE SRL
Кишинев
I successfully served as a Sales Agent at a reputable company specializing in selling cellular plans, Ethernet plans, and electronics such as phones, PCs, tablets, and related accessories. Leveraging my exceptional communication and interpersonal skills, I engaged with customers to understand their needs and provided tailored solutions, ensuring customer satisfaction. By actively promoting the company's products and services, I consistently met and exceeded sales targets, contributing to the overall growth and success of the organization. My strong product knowledge and ability to build lasting customer relationships allowed me to effectively showcase the benefits and features of various offerings, fostering customer loyalty
Языки
Румынский Разговорный
Русский Свободно владею
Английский Свободно владею
Образование: Неполное высшее
Год окончания: 2023
Moldova State University
Факультет: Economics
Специальность: Finance and Banking
Год окончания: 2019
Tudor Vladimirescu Lyceum
Факультет: General education
Специальность: High School Diploma
Ещё учусь
Moldova State University
Факультет: Economics
Специальность: Public Finances and Taxation
Курсы, тренинги
Год окончания: 2022
Project Manager Certificate
Организатор: Academy of Public Administration
Пожелания к работе
График работы
Full-time
Чтобы открыть контактную информацию соискателя, нужно зарегистрироваться и оплатить услугу "Доступ к базе резюме".