Data Analytics Specialist

Orange Systems is the IT hub of Orange Moldova. An IT park resident, with over 800 employees, that delivers advanced IT solutions, enhancing a wide range of activities and full cycle development, impacting millions of customers across Europe.
Orange Systems is looking for a new colleague to fill in the position of Data Analytics Specialist to work with our International Partners.
what you will be doing:

Data Collection and Analysis: Collect and analyze written customer feedback from various sources, including surveys, reviews, social media, and customer support interactions.
Text Analytics Expertise: Utilize text analytics tools and techniques to analyze large volumes of unstructured data and extract actionable insights. Identify trends, patterns, and themes within customer feedback to uncover underlying issues and opportunities for improvement.
Cross-Functional Collaboration: Collaborate with cross-functional teams to develop action plans based on findings.
Insights Communication: Develop and maintain dashboards to track key metrics and communicate insights.

what we are looking for:

Bachelor's degree in Statistics, Data Science, Computer Science, or related field.
Proven experience in text analytics, NLP and customer experience statistics.
Proficiency in programming languages commonly used in text analytics, such as Python, R.
Proficiency in statistical analysis techniques and tools.
Strong analytical skills with the ability to interpret complex data sets and draw actionable insights.
Fluent in English, basic Dutch knowledge would be a plus.
Experience working with customer feedback data or in a customer experience-related role is a plus.
Knowledge of sentiment analysis, topic modeling, and other text mining techniques is desirable.
Familiarity with data visualization tools such as Qlik, ThoughtSpot or Tableau is a plus

what's in it for you:

international environment and guaranteed life-work balance
a unique learning experience in our company
working experience with great potential for growth
competitive salary
benefits and compensations that you can discover on www.orange.md/orangesystems


We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment.
If you share the same views, please send us your CV today. We will be happy to welcome you into a young and dynamic team!
Working for Orange is one of a kind experience. Come check it out!