23 years
Male
Comrat
Pentru a vedea contactele candidatului este necesar să vă înregistrați și să achitați serviciul "Acces la baza de CV-uri".
About me
Technical support manager with more than 1.5 years of experience in the fintech companies. My main goal is to use my experience in solving technical problems and helping users to increase their satisfaction and improve the company's performance. Very stress resistant and capable of learning new information on the go. I always stay professional and able to do what's necessary
Show moreTOP Skills
Work experience
March 2024 - Present
12 months
Operator suport tehnic
MyBroCard
California
Handling incoming requests from users (via email, chat), payment disputes, giving users access to the platform through interviews. Handling KYC requests
Diagnosing problems related to technical failures.
Consulting users on payment of various merchants, selection of cards for payment, signing contracts with the company's legal entity
Maintaining and updating the request database, interacting with other departments to resolve complex problems.
Conducting briefings for employees on the use of corporate systems and software.
Conducting financial replenishments and maintaining counterparty reports
January 2023 - March 2024
1 year 2 months
Technical Support Specialist/Support Manager
International b2b acquiring and digital technology company
Moscow
Primary support of users (clients), identification of technical problems in the service and transfer to IT-department, testing and generation of API, work with signature in postman, direct communication and contact with clients, work with bank-acquirer and payment methods.
Proficient in excel, working in jira and helpdesk.
Languages
Romanian Medium
Russian Native
English Fluent
German Elementary
Desired industries
Education: Higher
Graduated in: 2024
Tiraspol State University
Faculty: Law
Speciality: Legal support of national security
Job preferences
Location
Remote
Hybrid
Working hours
Full-time
Driving licence
Category: A, B, C, D, E
With personal auto
Pentru a vedea contactele candidatului este necesar să vă înregistrați și să achitați serviciul "Acces la baza de CV-uri".