24 ani
Masculin
Chișinău
15 000 MDL
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Despre mine
- Stress resistant
- Well-mannered
- Good knowledge of Microsoft Office
- Loyal and trustful
- Effective communication
Experiența profesională
Noiembrie 2021 - Martie 2023
1 an 4 luni
Head of Customer Support Department
DIGITAL GRUP SRL
Chișinău
Led and managed a team of customer support agents to deliver exceptional service and support to customers. Developed and implemented strategic initiatives to optimize departmental operations, enhance customer satisfaction, and drive business growth. Oversaw the resolution of escalated customer issues, ensuring timely and effective solutions. Collaborated with other departments to improve overall customer experience and streamline processes. Monitored key performance indicators and implemented performance improvement plans to achieve departmental goals. Provided leadership, training, and guidance to the customer support team, fostering a positive and productive work environment.
Noiembrie 2019 - Noiembrie 2021
2 ani 1 lună
Customer Support Agent
DIGITAL GRUP SRL
Chișinău
Customer Support Agent at a US-based Company specializing in selling goods primarily in the US market with an office located in Moldova. Proactively assist customers in resolving inquiries and concerns, ensuring high satisfaction levels and repeat business. Demonstrated exceptional communication skills, empathy, and problem-solving abilities to provide prompt and efficient support. Collaborated with cross-functional teams to address customer needs, contributing to the overall success of the company.
Mai 2018 - Noiembrie 2018
7 luni
Shop Assistant / IT Consultant
EXPERT-ONLINE SRL
Chișinău
I successfully served as a Sales Agent at a reputable company specializing in selling cellular plans, Ethernet plans, and electronics such as phones, PCs, tablets, and related accessories. Leveraging my exceptional communication and interpersonal skills, I engaged with customers to understand their needs and provided tailored solutions, ensuring customer satisfaction. By actively promoting the company's products and services, I consistently met and exceeded sales targets, contributing to the overall growth and success of the organization. My strong product knowledge and ability to build lasting customer relationships allowed me to effectively showcase the benefits and features of various offerings, fostering customer loyalty
Limbi
Română Comunicare
Rusă Fluent
Engleză Fluent
Studii: Superioare incomplete
Absolvit în: 2023
Moldova State University
Facultatea: Economics
Specialitatea: Finance and Banking
Absolvit în: 2019
Tudor Vladimirescu Lyceum
Facultatea: General education
Specialitatea: High School Diploma
Studiez la moment
Moldova State University
Facultatea: Economics
Specialitatea: Public Finances and Taxation
Cursuri, training-uri
Absolvit în: 2022
Project Manager Certificate
Organizator: Academy of Public Administration
Preferințe pentru job
Programul de muncă
Full-time
Pentru a vedea contactele candidatului este necesar să vă înregistrați și să achitați serviciul "Acces la baza de CV-uri".