Customer service specialist with romanian / english / russian/ italian

About the job

About our company:
BlueLink International CZ is an Air France international company based in Prague: 420+ employees, 65 nationalities, 22 different languages spoken, and a business that is constantly growing.

We believe in the value of relationships and the power of culture and emotion to create a link between people. Our team members consistently display an attitude of excellence and the ability to think like a customer. For BlueLink, the human being is always at the heart of relationships.

Does it sound appealing? Join BlueLink on its mission to redefine customer relationships and enjoy an environment that creates career-building opportunities and will empower you to expand your skills and abilities.

About the Position:

As a Customer Service Specialist, you will have one of the most important roles in our company being the link between our passengers and our clients. You are in charge of creating a link between cultures, going beyond today's problems to find tomorrow's solutions, and supporting the customers with precision and reliability.

Our employees’ daily challenge is to satisfy customers with requests regarding loyalty programs, booking of flight tickets, B2B activities, social media, after-flight claims, and related subjects.

Your new role will include:

Handling customers' requests by both phone and email
Delivering top-quality service for our customers in selected languages
Providing additional information regarding compensations, additional services, and similar
Ensuring that passengers have perfect pre-flight service and after-flight care
Establishing and managing positive relationships with customers as well as co-workers and supervisors
Working in collaboration with other departments/entities from all around the world.
Maintaining the booking and other related systems

Requirements:

Advanced level English with one of following languages: French, Italian, Spanish, Russian or Romanian written and spoken (C1).
Willingness to communicate and help customers, willingness to go the extra mile.
Professionalism, accuracy, punctuality, responsibility, and team spirit.
Previous experience in customer service is a plus, but not necessary.

You can look forward to these BENEFITS:

Travel fund: up to 12 000 CZK per year to spend on airplane tickets for you and your family or friends
Leisure time: up to 6 000 CZK per year to spend on sports activities/relaxing time/language courses
Meal tickets in the value of 130 CZK per working day after the trial period
Discounted air tickets with Air France (after 12 months of seniority)
3 extra free days off – together 23 days (applied on a yearly proportionate basis)
Private medical assistance ulékaře.cz for you and your relatives
Relocation support and visa support if necessary
Multicultural team of people from the whole world
Paid Training and Free Development
Possibility of Working from Home (as per internal policy
Possibility of working from abroad (maximum 30 days per calendar year as per internal policy)
(These benefits are subject to the internal regulation of the company BlueLink International CZ s.r.o.)